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Terms and conditions

All consumers’ rights are protected by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and those right shall apply to all transactions between Construction Training UK Ltd and yourself, the customer.

Course correspondence and confirmation:
All correspondence regarding bookings will be sent to the named booker on the booking form.
Nothing will be sent to the individual delegates; it is the responsibility of the booker to pass all information onto the delegate.

Payment:
Non-account customers will be invoiced on receipt of completed booking form and payment will be required no later than 14 days prior to course commencement date or the place will be released. Please call 01789 336227 for card payments.
Account customers will be invoiced on or prior course commencement day and payment will be required within agreed payment terms i.e. 30 days

Cancellation Policy:
More than 20 working days prior to the course date – no fee
Between 20 working days and 10 working days inclusive – 50% fee
Less than 10 working days – full course cost

Transfer Policy:
To transfer the named delegate to an alternative date charges will be levied as follows:
More than 20 working days prior to the course date – no fee
Between 20 working days and 10 working days inclusive – £125 administration fee plus VAT
Less than 10 working days in advance – 100% of the new course fee payable

Substitutions:
Substitution of delegates may be made with no fee but must be advised in advance so that course information can be amended.